Glen Innes Correctional Centre

Glen Innes Correctional Centre is a minimum-security facility for men located 45 km east of Glen Innes, which is 615 km north of Sydney in the Northern Tablelands.

Phone

(02) 6730 0000
Fax: (02) 6730 0085

Street address

11661 Gwydir Highway
Glen Innes NSW 2370

Postal address

Locked Bag 900
Glen Innes NSW 2370

How to get there

Public transport

Transport NSW operates a rail and bus link to Glen Innes. Private coaches also travel to Glen Innes from Sydney.

Private transport

The Correctional Centre is a work camp situated 45 km from Glen Innes, in the direction of Grafton, on the Gwydir Highway. There is ample parking.

Visitor information

Bookings

Bookings for video and in-person visits are required and can be made by JUST Connect or via email.

You can book in-person or video visits through JUST Connect, from Monday 12:00 am to Wednesday 5:00 pm for the upcoming week.

You can also book by emailing [email protected]. Email bookings are open Monday to Wednesday for the coming weekend, with bookings approved on Thursdays. 

Visit times

Before travelling to the Centre for an in-person visit, please call to confirm your visit and visiting time.

In-person visit times

Saturday and Sunday (no public holidays):

• 9:00 am to 3:00 pm
  

Video visit times

Friday:

• 8:30 am to 2:30 pm

Saturday and Sunday:

• 8:30 am to 4:00 pm (no public holidays)
  

Legal visits

Legal practitioners may visit on any day between 9:00 am and 3:00 pm. Please notify the centre of your intention to visit.

Conditions of entry

COVID-safety measures apply to in-person visits, ensure you know the rules to avoid missing out.

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

• Clothes that have possibly controversial logos, words or slogans such as:
  • Motorcycle gang 'colours' or gang insignias.
  • Logos or symbols associated with drugs or drug paraphernalia.
  • Swear words.
• Tight or revealing clothing including:
  • Tops and dresses that expose the stomach or chest.
  • Swimsuits or skirts or shorts shorter than mid-thigh.
  • Mesh or other "see-through" clothes.
  • Clothes that are excessively dirty, ripped or frayed.
• Heels higher than 5 centimetres.
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces.
• Tops or jumpers with a hood.
• Hats, scarves or head coverings (excluding religious wear).
• Hair scrunchies or clips. Only single elasticated hair ties are allowed.
• Watches, smart watches or activity trackers.
• Bare feet.

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00am to 4:00pm
• email [email protected].

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 6730 0000.

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.