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Provide Quality Customer Service Community Corrections – AA Workshop
Course overview
This workshop focuses on building communication skills that Administrative Assistants require when working with people.
The workshop will enable staff to further develop their professional language in the workplace. A key component of the training focuses on developing the conflict resolution skills of staff when dealing with both external and internal stakeholders by phone, email, or face to face interactions.
Course outcomes
At the conclusion of this workshop learners will be able to develop an awareness of the key stakeholders in their environment, develop a rapport with stakeholders and utilise professional language when communicating via telephone, email and face to face interactions.
Entry requirements
Open to Community Corrections Administration staff.
Delivery mode
This workshop will require completion of the following;
- Face to face / Virtual attendance (1 day)
Course start dates
- 11 February 2025 (Virtual-MS Teams)
- 6 May 2025 (Virtual-MS Teams)
Enrol
Contact
Community and Workplace Training Unit
Email: CSTU@dcj.nsw.gov.au
Last updated:
20 Dec 2024
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.