Technology assisted mediation

The majority of CJC mediation services occur in-person where all parties, including the mediator/s, are in the same room. 

There are some circumstances where CJC will consider organising mediations using Video Assisted Mediation (VAM) or Telephone Assisted Mediation (TAM), for example 

• People live in remote areas or live far apart, and it is difficult to meet in person
• People have difficulty accessing CJC venues
• In-person services are unavailable 
• Concerns for safety, welfare and wellbeing 
• Time constraints
• Illness of mediation attendees (including CJC mediators)

VAM and TAM are only possible where participants have access to the appropriate devices and connectivity to be able to participate

• Laptops, tablets, desktop computers, smartphones with video capability
• Landline, mobile phone
• Access and reliability of phone/internet connection

What happens during TAM or VAM?

Generally, the process is the same as what you may expect in a standard face-to-face CJC services. Further information on CJC technology assisted services (PDF, 177.2 KB), how to prepare and what happens during TAM or VAM.

Even if participants have the technology to participate in a VAM or TAM, it may not be the most appropriate or best option for your situation.  In-person mediation helps with discussions, assists with broader understanding of what is happening, everyone can see body language and other non-verbal cues, assists to break the ice and rebuild connections particularly if parties need to have an ongoing relationship.