Formal Complaints

The OLSC has the power to investigate formal complaints about inappropriate personal conduct under the Legal Profession Uniform Law (NSW) (Uniform Law). We have a Fact Sheet with more information about the formal complaints process.

Please note that the Uniform Law does not allow formal complaints to be made anonymously. You may wish to consider making an informal report if you are seeking to report inappropriate personal conduct anonymously.

All formal complaints must be made in writing either via the online portal, in an email or postal correspondence. Click here to read more about how to make a formal complaint.

Your complaint will be assessed, and in most cases, allocated to a Personal Conduct Team member for handling.

Please clearly state if you would like to be contacted in the first instance before the lawyer and/or law practice employee mentioned in the complaint is notified.

If you have any feedback about the process of reporting inappropriate personal conduct, please email us at olsc@justice.nsw.gov.au or call us at (02) 9377 1865. You can provide this feedback anonymously.