Communities and Justice

Casework Manager

  • We ask Casework Managers and Caseworkers at DCJ what they love most about their job.

    Casework Managers

    We ask Casework Managers and Caseworkers at DCJ what they love most about their job.

    Transcript

    As someone that has a real chance to work with kids to show that there are people that care, I think I'll end up here for a very long time.

    The child protection caseworker role allows me to fulfill a lot of my own values.

    People need to be working in this type of industry because a lot of people out there are quite vulnerable who need our help.

    So there could be a crisis response that can change everything for us.

    DCJ is the perfect opportunity to help others to help children to have a good communal impact.

    We're working in different and amazing ways with families.

    Every day is rewarding.

    I would encourage anyone to apply from uni students through to people wanting a career change.

    Working in such a role, there's nothing more rewarding than that.


What is it like to work here?

“I take great pride in being part of DCJ, an organisation that values its employees and fosters a culture of professionalism and collaboration. One of the most rewarding aspects is the opportunity to collaborate with passionate and skilled colleagues, as well as access support from a diverse range of consultants who enhance our work..”

- Elise, Casework Manager

Role overview

Casework Managers monitor and establish daily priorities and resource allocations for Caseworkers. They nurture high quality work encouraging a culture of best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

Caseworkers employed by Community Services build relationships with children, young people and their families and carers to influence change and bring about support, protection, and safety. 

Key skills

  • open and honest, express your views, and be willing to accept change
  • be ethical and professional, and promote the public sector values
  • provide customer-focused services in line with organisational objectives
  • collaborate with others and value their contribution
  • think, analyse, and consider the broader context to develop practical solutions
  • understand and use computers and communication technologies
  • engage and motivate staff, and develop capability and potential in others.

Role requirements

The necessary qualifications, experience and qualities considered for the role include tertiary qualifications in Social Work, Psychology, Social Science Welfare or related discipline with demonstrated commitment to ongoing professional development, and a current driver’s licence.

Roles in regional NSW

There are great opportunities for Casework Managers in regional NSW. Whether you’re relocating from a metro area or starting your career, support is available to make the move smooth.

The Welcome Experience, an NSW Government initiative, helps essential workers and their families settle into regional life and work. You’ll receive tailored advice, concierge-style support, and a Local Connector who can guide you to the right services and community contacts.

You can learn more about the Welcome Experience here. 

  • Strong community, work–life balance, and adventure — regional living is Tahnee's happy place.

    Tahnee: living and working regionally

    Strong community, work–life balance, and adventure — regional living is Tahnee's happy place.

    Transcript

    Living regionally is a real lifestyle change. I joined DCJ five years ago, and I enjoy regional living because I have a really strong community around me and a great work–life balance.

    I finish work and I’m home with my family within 10 minutes. I love the beaches, the nearby countryside, and getting out on weekends to go camping and do other activities. It’s where I’m happy — my happy place, as I call it.

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Community Services recruitment process and include a national criminal history record check (for external candidates), a NSW Working with Children Check clearance, and other reference and conduct checks.

About Community Services

Community Services is part of the Child Protection, Permanency, Districts and Youth Justice division under the Department of Communities and Justice. Community Services works in collaboration with government, non-government, and community partners to improve the lives of children, adults, families, and communities who often experience disadvantage and live in varied and challenging circumstances.

Caseworkers employed by Community Services build relationships with children, young people and their families and carers to influence change and bring about support, protection, and safety. 

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