What is the NSW Human Services Outcomes Framework?

The NSW Human Services Outcomes Framework (The Outcomes Framework) keeps us focused on what is most important – the wellbeing of the people we serve.

The Outcomes Framework helps NSW Government agencies and non-government organisations (NGOs):

• Adopt an outcomes-focused approach in human services design, delivery and evaluation.
• Have a shared understanding of the outcomes which are priorities across our work.
• Work together to deliver benefits for the community.

The Outcomes Framework focuses on outcomes in seven key domains that are important across agencies: Home, Safety, Education and Skills, Economic, Health, Social and Community and Empowerment.

The outcome domains were designed by agencies and non-government organisations (NGOs) and informed by a review of national and international research on what determines a person’s wellbeing.

The seven domains of the NSW Human Services Outcomes Framework are shown in the diagram below.

More information

More information on the Outcomes Framework can be found on the NSW Department of Financial Services and Innovation or in the following:

NSW Human Services Outcomes Framework Guide – July 2017 (PDF, 3.6 MB).

An introductory guide to the NSW Human Services Outcomes Framework and practical steps for adopting an outcomes-focused approach developed by the then Department of Finance, Services and Innovation.

Contact us

For more information or to send us your feedback contact FACSIAR at FACSIAR@dcj.nsw.gov.au