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Communities and Justice

ChildStory Casework

Casework is the primary ChildStory system used across NSW in the protection and care of children and young people. It is the single source system for a child protection practitioner to view, create and update information about children and young people. This information is available in one place and accessible in real-time when it is needed. This means practitioners can make informed decisions to keep children and young people safe and well.

Key tasks can be recorded and managed within Casework including:

  • field assessments
  • family action plans
  • case management
  • placement management.

Who uses ChildStory Casework?

ChildStory Casework is used by Communities and Justice (DCJ) staff including:

  • caseworkers
  • managers
  • Child Protection Helpline staff
  • administrative staff
  • psychologists
  • legal officers.

It is also used by other external agencies including:

  • CWU – Education, Health, Police
  • JCPRP – Health, Police
  • NSW Ombudsman
  • Office of the Children’s Guardian (OCG).

How can I access ChildStory Casework?

An internal process can be followed to gain access to ChildStory Casework for internal DCJ staff. For more information visit ChildStory training and access on the DCJ Intranet.

External agencies

If you are from CWU - Education, Health, Police; JCPRP - Health, Police; NSW Ombudsman; NSW Office of the Children’s Guardian; or Government Shared Services (GSS) and you require access to ChildStory there have been important changes to the way you request access and support with ChildStory.

Effective 4 September 2025, DCJ has introduced a self-registration process via Portal.DCJ for external users. PDF forms will no longer be accepted from 4 September 2025.

This process allows you to:

  1. Create an external DCJ account
  2. Access ServiceNow to submit a ChildStory Access Request.
    To locate the ChildStory Access Request in ServiceNow, simply type ChildStory Access Request into the search bar and select from the search results.

If you need extra support, read our article or contact our team:

  • For additional assistance with Portal.DCJ, contact DCJ’s IT Service Desk on 02) 8688 1111 (option 3).
  • For support with ChildStory, contact ChildStory Support on 1300 356 696.

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