Home - Communities and Justice - NSW Government Logo
Communities and Justice

Courts Client Services Officer

  • Find out more about what Client Services Officer’s do to support the NSW Justice system.

    The role of a Client Services Officer

    Find out more about what Client Services Officer’s do to support the NSW Justice system.

    Transcript

    The work that we do is very valuable to the community.

    There's always something interesting, something new to learn.

    Sometimes it's even just being in the courtroom and just listening.

    I will say there's never a boring day.

    The good thing about the department is that they do train you in everything that you need to do.

    The work culture is very busy. It's all about teamwork and team effort. It's good to have a nice supportive team.

    There's a big push for career progression and career satisfaction. It's extremely rewarding.

What is it like to work here?

“DCJ is a great place to work, the support you receive, the kindness from colleagues and the skills you learn make it easy to come to work each day. The diversity of my position means that I am always learning something and developing my skills.” 

- Renee, Client Services Officer

An image of Renee inside of a court

Role overview

The role of a Client Services Officer is to provide a range of clerical and administrative services in a court registry including, responding to client enquiries, data entry and records management.

In Local Courts, the Client Services Officer is primarily involved in assisting in the operation of courtrooms during court proceedings.  This involves interaction with and assisting Judiciary members, electronic monitoring of court cases and assisting clients and members of the public with enquires.

Search available jobs

Key skills

  • ability to communicate effectively with a wide range of stakeholders.
  • anticipates the requirements of the judiciary and other key stakeholders in the courtroom and provide a timely and effective response.
  • provide high-quality client services to a range of stakeholders.
  • high level of clerical and administrative skills.
  • understand and use computers and communication technologies.
  • ability to adapt to work in different jurisdictions.
  • comply with department policies and practices.

Role requirements

The necessary experience and qualities considered for the role include a current drivers license. In regional locations, a willingness to travel, including overnight stays. 

Additional information

Pre-employment checks

Pre-employment checks are a critical part of the Courts recruitment process and include a national criminal history record check (for external candidates), and other reference and conduct checks.

Flexibility

Working a 35-hour week, Monday to Friday provides Client Services Officers the flexibility to thrive at work, home and in the community. Some locations may offer part-time opportunities.

Last updated:

19 Mar 2025