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Mediation sessions are generally held during office hours – that is, between 9am and 5pm weekdays. It is sometimes possible to hold your mediation session after hours, or on the weekend. This can only be done by special arrangement, and requests for out of hours mediation cannot always be accommodated.
Mediation works best if the people involved meet face to face. The majority of mediations occur in person, where all parties including the mediators are in the same room.
In some circumstances, mediation can proceed online or by phone.
A mediation session usually takes between two and four hours. It may take longer if there are a lot of people or complex issues involved. Please make sure you allow enough time when attending mediation. You can ask for a break at any time during the session. Meals and other refreshments are not provided, so you will need to make your own arrangements.
The mediation session generally follows these steps.
You control the agenda, the mediators control the process. It's helpful to remember the following points.
You can stop the mediation at any time, as your participation is voluntary.
You can talk about whatever issues or concerns you have with the other party. You can raise any issues you want to. The agenda or the list of issues to be discussed is not set before the mediation. It is set during the session.
If the other person raises an issue you do not want to discuss, you can say no. However, the mediators may encourage you to discuss it so you can resolve all the problems between you. The mediator's task is to guide and encourage the flow of communication and help everyone to understand the dispute and each other's point of view fully.
Mediations are generally confidential. There will be no record kept of what happens on the day. The only thing CJC keeps is a copy of any written agreement that is reached. CJC cannot show this agreement to anyone else without permission from everyone involved. If you want the agreement to be seen by others, for example at a court, government department or other agency, everyone must agree and this must be put in writing in the agreement document.
You cannot keep a record of what happens at mediation either by using a recording device or by keeping notes. Mediators will collect and destroy their notes and yours at the end of the session.
There are limited exceptions to confidentiality in mediation. Staff and mediators have a duty to report to the Department of Communities and Justice if they have reason to believe that a child is at risk of serious harm. CJC may also contact the police if this is necessary to prevent or minimise the danger of injury to a person or damage to property.
Mobile telephones must be switched off during mediation, not turned to silent or meeting mode. If you need to have your mobile turned on, please discuss this with the mediators.
Listen carefully to what everyone is saying.
Try to speak clearly and calmly.
Take turns when speaking, don't interrupt the other person or speak over them.
Write down the points to which you need to respond so you don't forget them when it is your turn to speak.
Make sure you understand exactly what is being said and ask questions if you don't understand something.
Maintain appropriate eye contact with the person you are talking to.
Stay positive.
Remember the other person might be feeling emotional and that how you speak to them might affect how they feel and how willing they are to compromise with you.
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