Health advice for service providers

This page provides general advice on how to protect yourself, your staff and the community against COVID-19.

Please monitor the NSW Government website for the latest COVID-19 health advice.

What to do if a client or staff member tests positive for COVID-19

If a client or staff member tests positive for COVID-19, either through a PCR test or a RAT, they should follow the advice from NSW Health regarding managing COVID-19 safely at home.

If they test positive through a RAT test, they should notify the result via ServiceNSW. Although this is no longer mandatory, it helps to access medical support from NSW Health, including antiviral medicines, if they’re eligible.

Managers should follow the NSW Health advice on information for people exposed to COVID-19.

Service providers should follow the advice for businesses with a worker who tests positive for COVID-19.

If a staff member is hospitalised or dies as a result of contracting COVID-19 while at work, you must notify SafeWork NSW.

Staying safe

By turning these COVID safe behaviours into everyday habits, we can continue to reduce the risk of COVID-19 infection.

Little things make a big difference

• Stay home if unwell
• Stay up to date with your vaccinations
• Consider doing a rapid antigen test (RAT) before visiting people at a high risk of severe illness

Physical distancing and face masks

• Reduce close physical contact with people you don’t live with. Keep a distance of 1.5m between yourself and other people, where possible.
• Get together outdoors or in well-ventilated indoor spaces
• Consider wearing a mask in crowded, indoor places.
• Tips on wearing a face mask

Personal hygiene

• Avoid close contact with people who have cold or flu-like symptoms.
• Stay at home if you are unwell.
• Cover your nose and mouth with a tissue when coughing and sneezing, or use your elbow, not your hands.

Wash your hands

• Wash your hands often. Use soap and water and wash for 20 seconds.
• When you can’t wash your hands with soap and water, use an alcohol-based hand sanitiser.

See the NSW Government website for more information on keeping workers safe.